SUPPORT · GLOZION

A little help
getting connected.

For Parent Check-In support, email info@glozion.com.

Tell us your phone model, app version and a brief description of what happened. Include your account email when needed to identify the account. Do not send passwords, sign-in codes, payment-card details, private recordings or other family members’ information unless necessary.

Pairing a parent’s phone

The family owner creates the parent profile and generates a pairing QR code or six-digit code. On the parent’s phone, choose parent setup, review the sharing information and scan or enter that code. If the code expires, generate a new one in the family app.

A check-in is waiting to send

Keep the app installed, reconnect to the internet and reopen it. A saved offline check-in retains its original time when it syncs. Until it reaches the server, the family may still see the parent as late or missed.

Notifications are missing

Check the phone’s notification permission, app notification preferences and battery/background guidance shown during setup. Make sure the phone has a connection. Device settings and networks can delay or prevent delivery; call your parent directly when concerned.

Subscriptions

The family owner manages the Family plan. Open the plan screen and use Restore purchases if an existing purchase is not showing, while signed in to the relevant store account. Manage renewal or cancellation in Google Play or Apple subscription settings. Deleting the app or account does not cancel a subscription.

Account and data requests

Request deletion here, including when you cannot access the app. For other privacy requests, email info@glozion.com. We may verify account ownership before acting.